Terms of Sale

Virtual Xcellence Terms of Sale

United States and Canada Consumer Store

Welcome to Virtual Xcellence online and retail Stores operated by Virtual Xcellence ("Virtual Xcellence," "We," "Us," "Our"), located 28 Church St. Magnetwan ON P0A 1P0 Ontario - Magnetwan.

"Store" refers to our online and retail venues that allow you to browse, view, acquire, purchase, and rate and review products and services including devices, game consoles, digital content, applications, services, and more.

1. Store Policies

These Terms of Sale ("Terms of Sale") cover use of the online and retail stores, and other services that refer to these Terms of Sale (collectively "Store"). Through the Store, Virtual Xcellence provides access to a variety of resources, including download areas, software, tools, and information about software, services and other merchandise (collectively "Services").

By using the Online Store, or by acquiring products or services from the Store, you accept and agree to these Terms of Sale, Virtual Xcellence's Privacy Statement, and applicable terms and conditions, policies or disclaimers found in the Store or referenced in these Terms of Sale (collectively the "Store Policies").

YOU MAY NOT USE THE STORE IF YOU DO NOT AGREE TO THE STORE POLICIES.

Virtual Xcellence may update or amend any policies without notice at any time.

2. Links to Third-Party Websites

The Store may include links to third-party websites that let you leave the Store. These linked sites are not under the control of Virtual Xcellence and Virtual Xcellence is not responsible for the contents of any linked site or any link contained in a linked site.

Virtual Xcellence is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Virtual Xcellence of the site. Your use of the third-party website may be subject to that third party's terms and conditions.

3. Billing Terms

By providing Virtual Xcellence with a payment method, you:

• • Represent that you are authorized to use the payment method that you provided
• • Confirm that any payment information you provide is true and accurate
• • Authorize Virtual Xcellence to charge you for any products, services or available content purchased using your payment method
• • Authorize Virtual Xcellence to charge you for any paid feature of the Store that you choose to sign up for or use

You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed in connection with your transactions.

4. Billing Schedule

We may bill you:

• • In advance
• • At the time of purchase
• • Shortly after purchase
• • On a recurring basis for subscriptions

We may charge you up to the amount you have approved, and we will notify you in advance and in accordance with the terms of your subscription of any change in the amount to be charged for recurring subscriptions.

5. Trial Period Offers

If you are taking part in any trial-period offer, you must cancel the service by the end of the trial period to avoid incurring new charges unless we notify you otherwise. If you do not cancel the service at the end of the trial period, you authorize us to charge your payment method for the product or service.

6. Additional Terms and Conditions

In addition to software and other downloadable products, other products and services available in the Store may also be offered to you subject to separate end user license agreements, terms of use, terms of service or other terms and conditions.

If you purchase, install, or use those products, you may be required to also accept those terms as a condition of purchase, installation, or use.

7. Return Policy

We will accept returns and exchanges for eligible products for 30 days from the date of purchase or download, as applicable. Simply return the eligible product in like new condition and in its original packaging, along with all parts, components, instruction manuals and documentation that were initially included.

This Return Policy does not affect any statutory rights that may apply to your purchase.

8. Software Return Policy

Packaged software must be returned with their seal intact and must include all media and product keys. As a limited exception, software packages that have been opened may be returned during the return period if you are unsatisfied with the license agreement or warranty, but only if you do not make or retain any copies.

Even if you return your products, packaged software these Terms of Sale will still apply to the time between your purchase or download and return.

9. Non-Returnable Items

Some items are not eligible for return; unless otherwise provided by law or by a particular product offer, all purchases of these types of products are final and non-refundable:

• • Digital apps, games, in-app content and subscriptions
• • Subscriptions on marketing
• • Consulting services
• • Special order products, if not part of a Store promotional offering
• • Services that have been performed or consumed

10. Refund Process

When you make a qualifying return, we will credit the full amount, less the original shipping and handling charges (if any) except we won't deduct those charges for returns because you are unsatisfied with the license agreement or warranty, and you will typically receive your refund in approximately 3-5 business days.

Any refunds will be applied to the same account, and using the same method of payment, used to place the order.

11. Customer Service

For more information about customer service options please email support@virtualxcellence.com

12. Privacy and Protection of Personal Information

Your privacy is important to us. We use certain information that we collect from you to operate and provide the Store. Please read the Virtual Xcellence Privacy Statement as it describes the types of data we collect from you and your devices ("Data") and how we use your Data.

The Privacy Statement also describes how Virtual Xcellence uses your communications with others; postings or feedback submitted by you to Virtual Xcellence via the Store; and the files, photos, documents, audio, digital works, and videos that you upload, store or share on your devices or through the Store ("Your Content").

By using the Store, you expressly consent to Virtual Xcellence's collection, use and disclosure of Your Content and Data as described in the Privacy Statement.

13. Contact Information

If you have any questions about these Terms of Sale, please contact us: