Refund Policy

1. Introduction

At Virtual Xcellence, we strive to provide high-quality products and services that meet your expectations. This Refund Policy outlines the terms and conditions for returns and refunds for products and services purchased through our platform.

Please read this policy carefully before making a purchase. By purchasing our products or services, you agree to the terms outlined in this Refund Policy.

2. General Return Policy

We will accept returns and exchanges for eligible products for 30 days from the date of purchase or download, as applicable. To be eligible for a return:

• • The product must be returned in like-new condition
• • All original packaging, parts, and components must be included
• • Instruction manuals and documentation must be returned
• • The return must be initiated within the 30-day window

3. Software and Digital Products

For packaged software and digital products:

• • Packaged software must be returned with seal intact
• • All media and product keys must be included
• • Opened software may be returned if you're unsatisfied with the license agreement
• • No copies of the software may be made or retained

4. Non-Refundable Items

The following items are not eligible for return or refund unless otherwise provided by law:

• • Digital apps, games, and in-app content
• • Subscriptions and recurring services
• • Consulting services that have been performed
• • Special order products (unless part of a promotional offering)
• • Services that have been consumed or delivered
• • Custom-developed solutions

5. Refund Process

To initiate a return or request a refund:

1. Contact our customer service team at support@virtualxcellence.com
2. Provide your order number and reason for return
3. Follow the return instructions provided by our team
4. Package the item securely with all original components
5. Ship the item to the address provided by our team

6. Refund Timeline

Once we receive your returned item and verify it meets our return criteria:

• • Refunds will be processed within 3-5 business days
• • Refunds will be credited to the original payment method
• • Original shipping charges may be deducted (except for warranty/license issues)
• • You will receive email confirmation once the refund is processed

7. Exchanges

We offer exchanges for eligible products within the same 30-day return window. Exchange requests are subject to product availability and may require additional payment if the replacement item has a higher value.

8. Damaged or Defective Items

If you receive a damaged or defective item:

• • Contact us immediately at support@virtualxcellence.com
• • Provide photos of the damage or defect
• • We will arrange for a replacement or full refund
• • Return shipping costs will be covered by Virtual Xcellence

9. Your Statutory Rights

This Refund Policy does not affect your statutory rights as a consumer. You may have additional rights under applicable consumer protection laws that cannot be excluded or limited by this policy.

10. International Returns

For international customers, return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. Customs duties and taxes are non-refundable.

11. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us: