Knowledge Processing Outsourcing
Knowledge Process Outsourcing, a subset of the broader Business Process Outsourcing industry has become a buzzword in the outsourcing industry. Research studies and recent news articles have proclaimed rapid growth for this high margin, high value space. It can be described as the delivery of high-level, knowledge intense transaction and contact centre processes by people who have domain-specific, vertical skills.
With the increasing competitive nature of global businesses, process time for introducing products and services has shortened, and customers are demanding more quality in products and services provided. In this scenario enterprises are forced to adopt systems and business models that provide operational efficiency and add strategic value to their products and services.