Business process management (BPM) is the “holistic management” approach to aligning an organization’s business processes with the wants and needs. It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology.
Our approach to BPM is to integrate an organizational “change capability” that is both human and technological.
These processes are critical to any organization, as they can generate revenue and often represent a significant proportion of costs. As a managerial approach, BPM sees processes as strategic assets of an organization that must be understood, managed, and improved to deliver value-added products and services to clients.
This foundation closely resembles other Total Quality Management or Continuous Improvement Process methodologies or approaches. We go a step further by stating that this approach can be supported, or enabled, through technology to ensure the viability of the managerial approach in times of stress and change.
Virtual Xcellence has relevant experience in providing BPM to its clients worldwide. If you are looking at a particular service or wish to learn more about us, we would be glad to share our success stories and expertise.
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