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Business Process Outsourcing (BPO)is the entrustment of one or more IT-intensive
business processes to an external provider that in turn owns, administers and manages
the selected process based on defined and measurable performance criteria. Business
Process Outsourcing (BPO) is one of the fastest growing segments of the Information
Technology
Few of the motivation factors as to why BPO is gaining ground are:
- Factor Cost Advantage
- Economy of Scale
- Business Risk Mitigation
- Obtain outside expertise
- Superior Competency
- Utilization Improvement
- Meet constantly changing customer demands
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why Outsourcing from India? |
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The Business Process Outsourcing (BPO) industry in India has been growing 70 percent
a year and is now worth $1.6 billion, employing 100,000 people. And as McKinsey
analysts put it, BPO has to grow only 27% till 2008 to deliver $17 billion in revenue
and employment of a million people. |
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We offer customized business data processing services that match international
standards in terms of precision and timely execution. The organization has experience
in processing large volumes of data required by major corporate and government organizations.
Our various BPO / IT enabled services include the following:
? BPO Services
? IT Enabled Services
? Transcription Services
? Content Development
? Data Conversion
? Data Entry
? Data Processing
? Knowledge Management Services
? Inventory and logistics information Services
? Accounting and Reconciliation Services
? Electronic Publishing
? Quality Audits
? Benefits Administration
? Payroll Processing
? Data Transcription Services
? CRM services
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1.Customer Support Services
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Our customer service offerings create a virtual customer service centre to manage
customer concerns and queries through multiple channels including voice, e-mail
and chat on a 24/7 and 365 days basis.
Service Example:Customers calling to check on their order status, customers calling
to check for information on products and services, customers calling to verify their
account status, customers calling to check their reservation status etc.
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2.Technical Support Services
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Our technical support offerings include round-the-clock technical support and problem
resolution for OEM customers and computer hardware, software, peripherals and Internet
infrastructure manufacturing companies. These include installation and product support,
up & running support, troubleshooting and Usage support.
Service Example: Customers calling to resolve a problem with their home PC, customers
calling to understand how to dial up to their ISP, customers calling with a problem
with their software or hardware.
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3.Telemarketing Services
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Our telesales and telemarketing outsourcing services target interaction with potential
customers for 'prospecting' like either for generating interest in products and
services, or to up-sell / promote and cross sell to an existing customer base or
to complete the sales process online.
Service Example: Outbound calling to sell wireless services for a telecom provider,
outbound calling to retail households to sell leisure holidays, outbound calling
to existing customers to sell a new rate card for a mobile service provider or outbound
calling to sell credit or debit cards etc.
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4.Employee IT Help-desk Services
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Our employee IT help-desk services provide technical problem resolution and support
for corporate employees.
Service Example: of this service include level 1 and 2 multi-channel support across
a wide range of shrink wrapped and LOB applications, system problem resolutions
related to desktop, notebooks, OS, connectivity etc., office productivity tools
support including browsers and mail, new service requests, IT operational issues,
product usage queries, routing specific requests to designated contacts and remote
diagnostics etc.
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5.Insurance Processing
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Our insurance processing services provide specialized solutions to the insurance
sector and support critical business processes applicable to the industry right
from new business acquisition to policy maintenance to claims processing.
Service Example:
New Business / Promotion:
Inbound/outbound sales, Initial Setup, Case Management, Underwriting, Risk assessment,
Policy issuance etc
Policy Maintenance / Management:
Record Changes like Name, Beneficiary, Nominee, Address; Collateral verification,
Surrender Audits Accounts Receivable, Accounting, Claim Overpayment, Customer care
service via voice/email etc.
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6. Data Entry Services / Data Processing Services
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Service Example:
- Data entry from Paper/Books with highest accuracy and fast turn around time
(TAT)
- Data entry from Image file in any format
- Business Transaction Data entry like sales / purchase / payroll.
- Data entry of E-Books / Electronic Books
- Data Entry : Yellow Pages / White Pages Keying
- Data Entry and compilation from Web site o Data Capture / Collection
- Business Card Data Entry into any Format
- Data Entry from hardcopy/Printed Material into text or required format
- Data Entry into Software Program and application
- Receipt and Bill Data Entry
- Catalogue Data Entry.
- Data Entry for Mailing List/Mailing Label.
- Manu-scripting typing in to word
- Taped Transcription in to word.
- Copy, Paste, Editing, Sorting, Indexing Data into required format etc.
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7.Data Conversion Services
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Service Example:
- Conversion of data across various databases on different platforms
- Data Conversion via Input / Output for various media.
- Data Conversion for databases, word processors, spreadsheets, and many other standard
and custom-made software packages as per requirement.
- Conversion from Page maker to PDF format.
- Conversion from Ms-Word to HTML format
- Conversion from Text to Word Perfect.
- Conversion from Text to Word to HTML and Acrobat
- Convert Raw Data into required MS Office formats.
- Text to PDF and PDF to Word / Text / Doc
- Data Compilation in PDF from Several Sources.
- E-Book Conversion etc.
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8.Scanning, OCR with Editing & Indexing Services
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Service Example:
- High speed Image-Scanning and Data capture services
- High speed large volume scanning
- OCR Data From Scanned page / image
- Scan & OCR paper Book in to CD.
- ADOBE PDF Conversion Services.
- Conversion from paper or e-file to various formats
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9.Book Keeping and Accounting Services
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Service Example:
- General Ledger
- Accounts Receivables and Accounts Payable
- Financial Statements
- Bank Reconciliation
- Assets / Equipment Ledgers etc.
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10.Form Processing Services:
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Service Example:
- Insurance claim form
- Medical Form / Medical billing
- Online Form Processing
- Payroll Processing etc.
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11.Internet/ Online / Web Research
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Service Example:
- Internet Search, Product Research, Market Research, Survey, Analysis.
- Web and Mailing list research etc.
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